Frequently Asked Questions

Below are some of our more frequently asked questions about the attending shows, tickets, and refunds. Still have a question? Reach out to boxoffice@hifiindy.com for more information. Visit the following links for specific questions on LO-FI Lounge or HI-FI Annex

ATTENDING SHOWS

Where are you located?

We are located at 1043 Virginia Ave Suite 4, Indianapolis, IN 46203. HI-FI is located on Virginia Ave in the Murphy Arts Building, in the heart of the Fountain Square District. LO-FI Lounge is located on the 2nd floor of our building and accessible via the main entrance to the building on the corner of Woodlawn & Virginia. 

HI-FI Annex (outdoor venue) is located in the parking lot behind our building. The main entrance to the Annex is on St. Patrick Street across from the church. You can visit our contact page to view on a map.

Do I have to be 21 years old to attend a show?

For HI-FI & LO-FI shows, yes. State Law requires all patrons to be over the age of 21 with valid government issued ID. We card everyone. Yes, even you mom. If you don’t have your ID, we won’t be able to help you. This applies to everyone, even if you drove from Michigan and left your ID at home. Sorry. 

HI-FI Annex (outdoor venue) are open to guests of all ages.  Bring the whole family!

I just got a new ID, can I use my temporary paper ID to attend a show?

Unfortunately, we are not able to accept paper or temporary ID’s. Due to the ability to counterfeit these documents, and from the potential fines imposed, we are not able to accept these as acceptable forms of identification. If this affects attending the show you have already purchased tickets for, we are happy to offer you a refund.

Where do I park?

There is a small parking lot in the back of the building. Additionally, there is free street parking all around the building and on the side streets. The day of the week and the popularity of the show will impact how easy it will be to park. If you are biking in, we offer bike parking in front of the building which sits directly on the Indianapolis Cultural Trail. During the Summer, if HI-FI Annex is operational parking will be only available on the street.

Are there any seating options available?

Check your show listing for information on the show’s seating configuration. The majority of our shows are general admission, standing-room-only. Depending on the show, there are a handful of tables available to those who arrive early. We have a limited amount of seating upgrades available on our viewing platform. Contact the box office to secure a seating upgrade for your show at boxoffice@hifiindy.com. Shows that are reserved or partially reserved seating configurations will have information or purchase options directly on the event listing.

Where is Will Call located?

Will call tickets for HI-FI shows can be claimed at our box office which is located on Virginia Ave, on the Indianapolis Cultural Trail.

Will call tickets for HI-FI Annex shows can be claimed at the Annex Box Office on St. Patrick Street, across from the church. 

What am I allowed to bring to the show?

PERMITTED ITEMS
  • Lawn chairs (select shows only) – Check show listing for updates – Annex Shows Only
  • Small Purse / Fanny Pack – subject to security inspection
  • To-go food from local restaurants
  • (1) factory sealed bottle of water – Annex Shows Only
  • A warm heart & smiles

NON-PERMITTED ITEMS

  • No outside beverages
  • No weapons of any kind
  • No drugs or illegal substances
  • No coolers
  • No glass
  • No smoking or vaping in venue, designated smoking area outside venue
  • No backpacks
  • No pets
  • No bad attitudes

Do you allow smoking?

No. Marion County Smoking Ordinance prohibits smoking inside the venue and within 10 feet of our entrance. We do offer passouts if you need to go outside to puff. This includes cigarettes, cigars, vaping, etc. All are prohibited. If you are caught smoking (anything), you will be asked to leave the venue.

Do you offer ADA, handicap, or special needs parking and seating?

Our rear parking lot across the street offers 2 handicapped parking spots. Once inside, we do not have a designated ADA seating section. Our box office handles any special needs or ADA seating requests at boxoffice@hifiindy.com.

When does the band go on?

Tickets will have the door time listed on your ticket. The first act typically starts 1 hour after doors open. Headliners are typically on stage at 10pm or 11pm, depending on the start time. Keep in mind that set times, as well as opening acts, are subject to change without notice. If you purchased tickets online and accepted to receive future emails, you will sometimes receive an email on the day of the event with set times and more information relating to the event.

Do you have free WI-FI?

Yes. HI-FI offers free WI-FI during all shows. Simply select the HI-FI Free WI-FI network and you are all set.

What is your photo policy?

The photo policy for each night is posted at the band’s discretion. This policy can change on a nightly basis. As a general rule we do not allow any professional photography unless pre-approved by the band. For approved photographers, Photos permitted for the first three songs only. No flash. Media and professional photographers can contact marketing@hifiindy.com to submit a request for photo credentials.

TICKET PURCHASES

Beware of counterfeit tickets. How do I tell if my ticket is valid?

All buyers should be aware when purchasing tickets through non-authorized sites and ticket resellers. We’ve had multiple instances of fans being taken advantage of on Craig’s List, Facebook and other online sites. We are only required to honor valid tickets. Tickets for HI-FI & LO-FI Lounge are only available on Eventbrite and Ticketfly. In the event a show sells out, we only support LYTE as our official ticket exchange and third party reseller. When in doubt, you can always reach out to our box office at boxoffice@hifiindy.com.

Can I purchase tickets in person or without fees?

Yes. HI-FI Box Office is located at our main entrance off of Virginia Avenue. The Box Office is open 1 hour prior to the published door time and 10am-3pm on Fridays. We accept cash as well as all major credit cards for ticket purchases.<
*Please note, due to ongoing public health concerns our box office is closed until further notice.

TICKET REFUNDS, CANCELLED & POSTPONED SHOWS

All fans should buy with confidence after reviewing our refund policy. Our policies are customer focused and created to ensure protection for our ticket buyers. For any questions concerning tickets, please contact our Box Office at boxoffice@hifiindy.com or 317-986-7101.

What is your refund policy for postponed shows?

If a show is postponed, ticket holders will be notified of the change via email, and no other action is needed if you would like to keep your tickets. We will work to find a new date for the show and provide updates as they become available. If you are unable to attend the rescheduled date, refunds will be offered at point of purchase for 30 days following the rescheduled date. If you purchased your ticket at our box office, you will need to contact boxoffice@hifiindy.com for further instructions to process your refund.

What is your refund policy for cancelled shows?

Tickets purchased online will be automatically refunded in the event of a cancelled show. Please allow 3-5 business days for the refund to post to your bank. If you purchased your ticket at our box office, you will need to contact boxoffice@hifiindy.com for further instructions to process your refund.

If a show has been rescheduled, will my tickets still be honored?

All previously purchased tickets will be honored on the new date. Ticket holders will be notified of the change via email, and no other action is needed if you would like to keep your tickets. If you are not able to attend the rescheduled date, you will have 30 days from the day the rescheduled show is announced to request a refund. You must contact our box office directly to request this refund.

LIVESTREAMS

Is there a replay option for livestreams?

For HI-FI livestreams, that are viewed on the Mandolin streaming platform, include a 48 hour replay with all purchases. This means that you can watch the performance as many times as you like for 48 hours. After that time, the stream will disappear from your account.

How do I buy tickets to a livestream?

Visit the event listing on the HI-FI website for the show. If streaming tickets are available you will see ticket purchase buttons just below the main image.  Our event pages are setup to show you all viewing options, either live or digital, for our shows.  For shows streamed on Mandolin, tickets are purchased directly through the Mandolin Box Office. Simply create your free Mandolin account and then search HI-FI for shows.  

Can you view the livestream on a mobile phone?

Yes. For HI-FI streams that use the Mandolin platform you are able to watch the stream on your mobile device. The quality of the stream will depend on the quality of your connection.

I purchased a streaming ticket. When will I get access to the stream?

After you have created a Mandolin account, you will receive your access immediately.  Mandolin will send a reminder email before the show starts with your information.  Once logged into your Mandolin account, you will see the show information with a countdown timer to the start of the stream. 

I purchased a VIP ticket for a livestream. When will I get information on accessing the digital meet and greet?

For shows with VIP ticket options, you will receive a separate email from HI-FI with information on how to access the Zoom meet and greet.  These meet and greets take place on Zoom and are outside of the Mandolin platform.  In most cases, these events take place before the start of the stream. 

What is the difference between shows on different streaming platforms?

For shows that HI-FI produces, we use the Mandolin streaming platform. For shows that take place in other cities, the artist and their teams handle setting up the performances and then partner with venues to help promote the stream. We are only able to provide support for the shows that are streamed by HI-FI on Mandolin. If you have a question about a stream on another platform, your best option is contact the artist or streaming service directly. Most are very responsive. If all else fails, send an email to boxoffice@hifiindy.com and we will do our best to help you.

What is Mandolin?

Mandolin is a simple, easy-to-use platform to watch your favorite artists. Every Mandolin ticket is a front-row seat. Enjoy the benefits of the best seat in the house — every ticket, every show. Join a show by yourself or along with friends. Engage in new and unique ways with your favorite artists through live chats, VIP meet and greets, and more. HI-FI chose Mandolin as our streaming partner due to their commitment to providing studio-quality sound. HI-FI is known for having the best live sound and Mandolin helps us deliver that same quality to our streaming fans. You’ll experience the concert just like a live show.  Plus, Mandolin is an Indianapolis-based company and we love to support local businesses. 

What happens if there is a technical issue that causes the stream to go out?

Just like when you are at the show, there is always the chance that there could be a technical difficulty.  We’ll work through these on a case by case basis and you will be experiencing this live with the audience in real time. Rest assured our team is on issues usually before you event see them.  If your stream is interrupted, try refreshing.  If that does not work check the chat window for updates from our production team.  

What happens when show, that is being live streamed, is canceled or postponed?

If the show is rescheduled, the stream information will be updated to the new date.  Your existing tickets will be honored on the new date of the stream.  If the event is canceled, your tickets will be refunded via your point of purchase

GENERAL QUESTIONS

I lost something at the show. Who do I contact?

To retrieve lost items including credit cards, clothing, phones, wallets, etc, contact chelsea@hifiindy.com. Items are available for pickup in our office Monday-Friday 10:00 a.m. to 5:00 p.m.

Do you sell earplugs?

Yes. Earplugs are available from any of our bartenders for $2

Recent Updates

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Browse our upcoming livestreams from HI-FI or follow venues around the country. HI-FI is proud to partner with Indianapolis-based Mandolin to bring you the highest quality livestreams directly from our stage.
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