HI-FI Annex Opens April 18 – RSVP For Free Admission To Opening Night

Frequently Asked Questions

Below are some of our more frequently asked questions about attending shows, tickets and refunds, age requirements, and permitted items. Still have a question? Reach out to boxoffice@hifiindy.com for more information. 


Where are you located?

We are located at 1043 Virginia Ave, Indianapolis, IN 46203. You can visit our contact page to view on a map.

HI-FI is located on Virginia Ave in the Murphy Arts Building, in the heart of the Fountain Square District. 

HI-FI Annex is located in the parking lot behind the Murphy Arts Center. The main entrance to the Annex is on St. Patrick Street across from the church. 

LO-FI Lounge is located on the 2nd floor of the Murphy Arts Building, accessible via the main entrance to the building on the corner of Woodlawn & Virginia.  Fair warning, if its is your first time you are in for an adventure of exploration.  Head to the 2nd floor and navigate your way through the art studios and follow the signs to LO-FI.  

Virginia Ave. Mercantile & Box Office is located at 1043 Virginia Ave. Suite 2 , in between Easy Rider & La Margarita, on the Indianapolis Cultural Trail. 

Easy Rider Diner
 is located at 1043 Virginia Ave. Suite 3, directly next door to HI-FI, on the Indianapolis Cultural Trail.

Do I have to be 21 years old to attend a show?

Check the individual show listings at hifiindy.com to view age restrictions for your show.  Generally speaking, the following applies to shows at our three venues. 

We require a valid ID for admission.  For guests who will be consuming alcoholic beverages, a valid state or government issues ID is required.  We card everyone.  Expired and temporary ID’s are not accepted.  

HI-FI shows are either 18+ with a few limited exceptions when all ages are permitted or when 21+ restrictions are in place. The upgraded seating area of HI-FI is always 21+.  

HI-FI Annex
shows are always all ages, with a handful of exceptions when a 21+ restriction is in place.  Bring the whole family!

LO-FI Lounge shows are always 21+.  Sorry, we are working to change this just as soon as we are able.  

How can I purchase tickets to a show?

Advance online tickets can be purchased at www.hifiindy.com, www.mokbpresents.com and www.seetickets.us

Our main box office is located in the Virginia Ave Mercantile in the Murphy Arts Center at 1043 Virginia Ave Suite #2. Mercantile hours are Monday-Friday 10am-6pm EST. 
On the night of the show, our venue box offices will open (1) hour prior to published door time.

HI-FI Box Office is located at the main entrance to the venue on Virginia Ave.
HI-FI Annex Box Office is located at the main entrance to the venue on St. Patrick Street behind the Murphy Arts Center (across from St. Patrick’s Church)

There are no service fees for tickets purchased at any of our box office locations. Service fees apply for all online ticket purchases.

I just got a new ID, can I use my temporary paper ID to attend a show?

Unfortunately, we are not able to accept paper or temporary ID’s. Due to the ability to counterfeit these documents, and from the potential fines imposed, we are not able to accept these as acceptable forms of identification. If this affects attending the show you have already purchased tickets for, we are happy to offer you a refund.

Where do I park?

There is free street parking all around the building and on the side streets. The day of the week and the popularity of the show will impact how easy it will be to park. If you are biking in, we offer bike parking in front of the building which sits directly on the Indianapolis Cultural Trail.

Are there any seating options available?

Check your show listing for information on the show’s seating configuration. The majority of our shows are general admission, standing-room-only. Depending on the show, there are a handful of tables available to those who arrive early. We have a limited amount of seating upgrades available on our viewing platform (HI-FI, 21+ VIP Deck) or in the Side Stage Lounge (Annex, All Ages). Contact the box office to secure a seating upgrade for your show at boxoffice@hifiindy.com. Shows that are reserved or partially reserved seating configurations will have information or purchase options directly on the event listing.

Where is Will Call located?

Will call tickets for HI-FI shows can be claimed at our box office which is located on Virginia Ave, on the Indianapolis Cultural Trail.

Will call tickets for HI-FI Annex shows can be claimed at the Annex Box Office on St. Patrick Street, across from the church. 

What am I allowed to bring to the show?


  • Lawn chairs (select shows only) – Check show listing for updates – Annex Shows Only
  • Small Purse / Fanny Pack – subject to security inspection
  • To-go food from local restaurants
  • (1) factory sealed bottle of water – Annex Shows Only
  • A warm heart & smiles

    • No outside beverages
    • No weapons of any kind
    • No drugs or illegal substances
    • No coolers
    • No glass
    • No smoking or vaping in venue, designated smoking area outside venue
    • No backpacks
    • No pets
    • No bad attitudes

Do you allow smoking?

No. Marion County Smoking Ordinance prohibits smoking inside the venue and within 10 feet of our entrance. We do offer passouts if you need to go outside to puff. This includes cigarettes, cigars, vaping, etc. All are prohibited. If you are caught smoking (anything), you will be asked to leave the venue.

Do you offer ADA, handicap, or special needs parking and seating?

There are 2 handicapped parking spots in the lot located across Prospect St. closest to El Arado Mexican Grill. Once inside HI-FI/LO-FI/Annex, we do not have a designated ADA seating section. Our box office handles any special needs or ADA seating requests at boxoffice@hifiindy.com.

When does the band go on?

Tickets will have the door time listed on your ticket. The first act typically starts 1 hour after doors open. Headliners are typically on stage at 10pm or 11pm, depending on the start time. Keep in mind that set times, as well as opening acts, are subject to change without notice. If you purchased tickets online and accepted to receive future emails, you will sometimes receive an email on the day of the event with set times and more information relating to the event.

Do you have free WI-FI?

Yes. HI-FI offers free WI-FI during all shows. Simply select the HI-FI Free WI-FI network and you are all set.

What is your photo policy?

The photo policy for each night is posted at the band’s discretion. This policy can change on a nightly basis. As a general rule we do not allow any professional photography unless pre-approved by the band. For approved photographers, Photos permitted for the first three songs only. No flash. Media and professional photographers can contact marketing@mokbpresents.com to submit a request for photo credentials.


Beware of counterfeit tickets. How do I tell if my ticket is valid?

All buyers should be aware when purchasing tickets through non-authorized sites and ticket resellers. We’ve had multiple instances of fans being taken advantage of on Craig’s List, Facebook, StubHub, and other online sites. We are only required to honor valid tickets. Tickets for HI-FI/Annex & LO-FI Lounge are only available on See Tickets. In the event a show sells out, you can join the waitlist via the official See Tickets link, which will notify you if any tickets become available. When in doubt, you can always reach out to our box office at boxoffice@hifiindy.com.

Can I purchase tickets in person or without fees?

Yes. HI-FI Box Office is located at our main entrance off of Virginia Avenue. The Box Office is open 1 hour prior to the published door time. Additionally, our new (and now primary) box office is located two doors down from HI-FI in Suite 2.  This box office is open Monday through Friday 10am – 6pm for fee-free ticket purchases.  With the addition of this new box office, and being open throughout the week, the HI-FI box office will not be open for Friday day hours.  Simply walk down two doors to our new office location and we’ll be happy to help you. We accept cash as well as all major credit cards for ticket purchases.


What is your refund policy for postponed shows?

If a show is postponed, ticket holders will be notified of the change via email, and no other action is needed if you would like to keep your tickets. We will work to find a new date for the show and provide updates as they become available. If you are unable to attend the rescheduled date, refunds will be offered at point of purchase for 30 days following the rescheduled date. If you paid with cash at our box office for your tickets, you will need to contact boxoffice@hifiindy.com for further instructions to process your refund.

What is your refund policy for cancelled shows?

Tickets purchased online will be automatically refunded in the event of a cancelled show. Please allow 3-5 business days for the refund to post to your bank. No action is required and you should only need to contact the box office if you 1) paid cash at our box office, 2) have received a new/different card than the one you originally purchased with, or 3) if you do not see the refund in your account after 5 business days.

If a show has been rescheduled, will my tickets still be honored?

All previously purchased tickets will be honored on the new date. Ticket holders will be notified of the change via email, and no other action is needed if you would like to keep your tickets. If you are not able to attend the rescheduled date, you will have 30 days from the day the rescheduled show is announced to request a refund. You must contact our box office directly to request this refund.


I lost something at the show. Who do I contact?

To inquire about lost items including credit cards, clothing, phones, wallets, etc, contact boxoffice@hifiindy.com. Found items are available for pickup in our office (Suite 2) Monday-Friday 10:00 a.m. to 6:00 p.m.

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