Frequently Asked Questions
COVID-19 SAFETY, HEALTH CHECK AND TESTING POLICIES
What are your current COVID-19 policies regarding admission for vaccinated and unvaccinated guests ?
Why have you changed your show policies ?
If there is a Health Check, who will check vaccination status or negative covid-19 diagnostic test?
What is defined as “fully vaccinated?” Can I still attend the show if I am “partially vaccinated?”
Why do some shows have more strict requirements than others?
If there is a Health Check, how can I attend a show with my kids who are not able to get vaccinations? (Annex only)
What if I can’t attend a show due to Health Check requirements?
How will I know if the event I am going to requires a negative COVID-19 diagnostic test or full vaccination?
Am I required to use a mobile entry pass or can I simply show vaccination card at the door?
What kind of COVID-19 test is considered an accepted diagnostic test?
Will “at home” covid-19 tests be accepted?
How close to the event date should I take a COVID-19 diagnostic test?
I’ve lost my vaccination card. How can I get a new copy?
Sign in to your Access Indiana account to access your information. If you do not have an Access Indiana account, you will then need to create a new account. To do so, you will need to provide your email address, which you will need to verify with an emailed code, and create a password. You will also have to provide your phone number.
BINDLE MOBILE HEALTH APP
Do I have to create an Bindle entry pass for every show ?
I have concerns about the safety of my personal information. Is the Bindle mobile app safe and secure? ?
Since Bindle only works for kids 13 and up, how do I provide verification for my kids who are under 12?
My Bindle disappeared from my device?
How is the Entry Pass expiration determined?
If the venue requires patrons to have received a negative Covid test within the last 72 hours, the entry pass would expire 72 hours from the time of the test.
If the venue requires patrons to have completed vaccination at least 14 days prior to the event and no more than 6 months from the event, the entry will expire 6 months from the date the vaccination series was completed.
I can’t locate my entry pass, where do I look?
VACCINATION AND TESTING RESOURCES
Where can I get more info regarding COVID-19 vaccinations?
Where are you located?
Do I have to be 21 years old to attend a show?
I just got a new ID, can I use my temporary paper ID to attend a show?
Where do I park?
Are there any seating options available?
Where is Will Call located?
What am I allowed to bring to the show?
Do you allow smoking?
Do you offer ADA, handicap, or special needs parking and seating?
When does the band go on?
Do you have free WI-FI?
What is your photo policy?
Beware of counterfeit tickets. How do I tell if my ticket is valid?
Can I purchase tickets in person or without fees?
TICKET REFUNDS, CANCELLED & POSTPONED SHOWS
What is your refund policy for postponed shows?
What is your refund policy for cancelled shows?
If a show has been rescheduled, will my tickets still be honored?
I lost something at the show. Who do I contact?
Do you sell earplugs?
Is there a replay option for livestreams?
How do I buy tickets to a livestream?
Can you view the livestream on a mobile phone?
I purchased a streaming ticket. When will I get access to the stream?
I purchased a VIP ticket for a livestream. When will I get information on accessing the digital meet and greet?
What is the difference between shows on different streaming platforms?
What is Mandolin?
Mandolin is a simple, easy-to-use platform to watch your favorite artists. Every Mandolin ticket is a front-row seat. Enjoy the benefits of the best seat in the house — every ticket, every show. Join a show by yourself or along with friends. Engage in new and unique ways with your favorite artists through live chats, VIP meet and greets, and more. HI-FI chose Mandolin as our streaming partner due to their commitment to providing studio-quality sound. HI-FI is known for having the best live sound and Mandolin helps us deliver that same quality to our streaming fans. You’ll experience the concert just like a live show. Plus, Mandolin is an Indianapolis-based company and we love to support local businesses.
What happens if there is a technical issue that causes the stream to go out?
Just like when you are at the show, there is always the chance that there could be a technical difficulty. We’ll work through these on a case by case basis and you will be experiencing this live with the audience in real time. Rest assured our team is on issues usually before you event see them. If your stream is interrupted, try refreshing. If that does not work check the chat window for updates from our production team.
What happens when show, that is being live streamed, is canceled or postponed?
If the show is rescheduled, the stream information will be updated to the new date. Your existing tickets will be honored on the new date of the stream. If the event is canceled, your tickets will be refunded via your point of purchase