Frequently Asked Questions
Where are you located?
Do I have to be 21 years old to attend a show?
I just got a new ID, can I use my temporary paper ID to attend a show?
Where do I park?
Are there any seating options available?
Where is Will Call located?
What am I allowed to bring to the show?
Do you allow smoking?
Do you offer ADA, handicap, or special needs parking and seating?
When does the band go on?
Do you have free WI-FI?
What is your photo policy?
Beware of counterfeit tickets. How do I tell if my ticket is valid?
Can I purchase tickets in person or without fees?
TICKET REFUNDS, CANCELLED & POSTPONED SHOWS
What is your refund policy for postponed shows?
What is your refund policy for cancelled shows?
If a show has been rescheduled, will my tickets still be honored?
Is there a replay option for livestreams?
How do I buy tickets to a livestream?
Can you view the livestream on a mobile phone?
I purchased a streaming ticket. When will I get access to the stream?
I purchased a VIP ticket for a livestream. When will I get information on accessing the digital meet and greet?
What is the difference between shows on different streaming platforms?
What is Mandolin?
Mandolin is a simple, easy-to-use platform to watch your favorite artists. Every Mandolin ticket is a front-row seat. Enjoy the benefits of the best seat in the house — every ticket, every show. Join a show by yourself or along with friends. Engage in new and unique ways with your favorite artists through live chats, VIP meet and greets, and more. HI-FI chose Mandolin as our streaming partner due to their commitment to providing studio-quality sound. HI-FI is known for having the best live sound and Mandolin helps us deliver that same quality to our streaming fans. You’ll experience the concert just like a live show. Plus, Mandolin is an Indianapolis-based company and we love to support local businesses.
What happens if there is a technical issue that causes the stream to go out?
Just like when you are at the show, there is always the chance that there could be a technical difficulty. We’ll work through these on a case by case basis and you will be experiencing this live with the audience in real time. Rest assured our team is on issues usually before you event see them. If your stream is interrupted, try refreshing. If that does not work check the chat window for updates from our production team.
What happens when show, that is being live streamed, is canceled or postponed?
If the show is rescheduled, the stream information will be updated to the new date. Your existing tickets will be honored on the new date of the stream. If the event is canceled, your tickets will be refunded via your point of purchase