UPDATED: HI-FI Health Check & Safety Policies
Thank you for your patience and support as we continue to navigate challenges presented by the spread of COVID-19. Please keep in mind we are a small, locally owned business. Our number one priority is to ensure shows play as scheduled and do so in the safest way possible. We gain nothing restricting admission to customers. Please understand that we are simply doing what is being asked to ensure these shows continue to take place. For more detail on specific questions visit our FAQ page.
What Is A Health Check?
Health Checks are safety protocols instituted by Event Organizers to help attendee and artist exposure to COVID-19. As a venue, HI-FI does not set or control Health Check guidelines, which is why different events you see at the venue may have different protocols.
While specific requirements vary across events, some common measures may include but are not limited to: proof of full vaccination against COVID-19, proof of a negative COVID-19 diagnostic test prior to entering the event, or a face-covering requirement. Please check the requirements of your show for event-specific detail.
When Are Health Checks Required?
The Event Organizer (usually the artist) determines if Health Checks will be required to attend an event. In some instances, the Event Organizer may choose to exceed protocols required by public health or government agencies. We maintain partnerships with local health agencies and abide by all government guidelines.
What To Do If You Can’t Attend Due To A Health Check
Health Check policies may change at any time. To be sure, always check our website before heading out to the show. Additionally, we are constantly updating our messaging and contacting ticket buyers with information on any show changes or requirements. If a Health Check prevents you from attending a show, contact boxoffice@hifiindy.com to discuss your options. You will find our team very accommodating and supportive of show exchanges and refunds. Please remember there are real people on the other end of your message. Kindness and understanding go a long way in this world of uncertainty.
We are only able to support requests for verified tickets purchased through our ticket providers: SeeTickets (HI-FI, Annex, LO-FI, Athenaeum, Garfield Park) & Eventbrite (The Vogue, The Pavilion). This means that if you purchased your ticket through a ticket broker, reseller, Facebook Marketplace, Venmo, etc – We are not able to help you. You must go back to your point of purchase.
Lastly, we are not able to offer any refunds for credits after a show has already occurred.
How We Communicate Health Checks
Health Check requirements are communicated to customers, and potential customers, on a show by show basis via the following methods- Indicator on show listing on our websites
- Requirements listed on ticketing purchases pages on SeeTickets and Eventbrite
- Detailed requirements posted on official Facebook event listings
- Pre-show emails with “Know Before You go” sent to all advance ticket buyer
- Policy and show update emails sent to all advance ticket buyers
Health Check Entrance Procedure
You will be greeted by a member of our team PRIOR to entering the line or accessing the box office. Simply show your proof of compliance (vaccination card and/or negative COVID-19 test result, or mobile entry pass (Bindle, Clear Apple Wallet) and you are on your way. Please do not wait until you are in line to gather your documentation. If you are not ready you will be asked to step aside until you are ready, so we may let other guests through.
Self-administered (aka”at-home”) COVID test results will only be accepted if 1) the test is brought to the venue unopened//cdn.kicksdigital.com/hifiindy.comnused, and you must 2) self-administer the test and await results while in the presence of a HI-FI event staff member. If the test results are Negative, you will be able to enter the show. If the results are Positive, unfortunately you will not be allowed entry into the venue. You can then contact boxoffice@hifiindy.com for your refund options.
Venue Rules
- Bullying of other customers or our staff is not tolerated
- Out of respect to our guests who choose to wear a mask, we will remove anyone from the premises (without refunds) for harassing other guests or making rude/political comments.
- Any individual found to be harassing or arguing with our staff over our safety policies will promptly be removed from the venue.
- Any patron found to be not in compliance will be denied admission and / or removed from the venue without a refund.
- You can check our Frequently Asked Questions page for more information regarding permitted and non-permitted items for shows.
- This is a safe place to watch a show. Leave the nonsense at home. We have a zero tolerance policy.
Customer Liability Waiver
All ticket holders, guests and artists agree to enter at their own risk. This disclaimer is present throughout the ticket purchase process as well as posted in several locations inside the venue.
Your health and safety are our top priority. HI-FI will endeavor to comply with state and local orders while following CDC, Marion County Board of Health, and Indiana Board of Health guidelines with regard to social distancing, face coverings, capacity and vaccinations. You acknowledge and agree that HI-FI shall not be responsible for any illness to persons of your household, family, social circle or yourself, any corresponding damage, claim, or expense, of any kind, that you, your family members, your household, or social circle may experience or incur in connection with contracting COVID-19 as a result of visiting HI-FI, LO-FI or HI-FI Annex.
