Frequently Asked Questions

Below are some of our more frequently asked questions about attending shows, tickets and refunds, age requirements, and permitted items. Still have a question? Reach out to boxoffice@hifiindy.com for more information. 

ATTENDING SHOWS

Where are you located?

We are located at 1043 Virginia Ave, Indianapolis, IN 46203. You can visit our contact page to view on a map.

HI-FI is located on Virginia Ave in the Murphy Arts Building, in the heart of the Fountain Square District. 

HI-FI Annex is located in the parking lot behind the Murphy Arts Center. The main entrance to the Annex is on St. Patrick Street across from the church. 

LO-FI Lounge is located on the 2nd floor of the Murphy Arts Building, accessible via the main entrance to the building on the corner of Woodlawn & Virginia.  Fair warning, if its is your first time you are in for an adventure of exploration.  Head to the 2nd floor and navigate your way through the art studios and follow the signs to LO-FI.  

Virginia Ave. Mercantile & Box Office is located at 1043 Virginia Ave. Suite 2 , in between Easy Rider & La Margarita, on the Indianapolis Cultural Trail. 

Easy Rider Diner is located at 1043 Virginia Ave. Suite 3, directly next door to HI-FI, on the Indianapolis Cultural Trail.


Do I have to be 21 years old to attend a show?

Check the individual show listings at hifiindy.com to view age restrictions for your show.  Generally speaking, the following applies to shows at our three venues. 

We require a valid ID for admission.  For guests who will be consuming alcoholic beverages, a valid state or government issues ID is required.  We card everyone.  Expired and temporary ID’s are not accepted.  

HI-FI shows are usually 18+ though there are a few exceptions. We’re rolling out more all-ages shows to accommodate younger fans, but double-check the event listing before getting your tickets. If you’re going to indulge in a seating upgrade in our VIP area, all guests must be 21 years of age or older. 

HI-FI Annex shows are always all ages, with a handful of exceptions when a 21+ restriction is in place. Bring the whole family!

LO-FI Lounge shows are always 21+. Sorry, we are working to change this just as soon as we are able.  

How can I purchase tickets to a show?

Advance online tickets can be purchased at www.hifiindy.com, www.mokbpresents.com and www.tixr.com

Our main box office is located in the Virginia Ave Mercantile in the Murphy Arts Center at 1043 Virginia Ave Suite #2. Mercantile hours are Monday-Friday 10am-6pm EST. On the night of the show, our venue box offices will open (1) hour prior to published door time.

HI-FI Box Office is located at the main entrance to the venue on Virginia Ave.
HI-FI Annex Box Office is located at the main entrance to the venue on St. Patrick Street behind the Murphy Arts Center (across from St. Patrick’s Church)

There are no service fees for tickets purchased at any of our box office locations. Service fees apply for all online ticket purchases.

I just got a new ID, can I use my temporary paper ID to attend a show?

HI-FI requires a valid government issued ID for entry or bar access depending on the show’s age requirement. We do not accept expired IDs. While temporary IDs are considered valid, guests may be asked to present a secondary form in addition. If this affects attending the show you have already purchased tickets for, we are happy to offer you a refund.

Where do I park?

Parking in Fountain Square can be challenging, so we highly recommend carpooling, using Uber or Lyft, or taking public transportation when attending an event. Free street parking is available along Woodlawn Ave, Virginia Ave, and Prospect St. Bicycle parking is also available in front of HI-FI on Virginia Ave and nearby streets. Please avoid parking in the Wine Market or St. Patricks Church parking lot. Additionally, St. Patrick St. can become congested on show days due to two-way traffic—consider an alternate route for smoother access.  You can refer to our parking page for more detailed information. 

Are there any seating options available?

    Most of our shows are general admission and standing-room-only. However, some seating options may be available:

  • General Admission Shows: A limited number of tables may be accessible on a first-come, first-served basis for those arriving early.
  • Seating Upgrades: A small number of seating upgrades are available, including our 21+ VIP Area at HI-FI and the Sidestage Lounge at the Annex (all ages). Contact our box office to secure a seating upgrade at boxoffice@hifiindy.com.
  • Reserved Seating Shows: For events with reserved or partially reserved seating, details and purchase options will be listed directly on the event page.

Where is Will Call located?

Will call tickets for HI-FI shows can be claimed at our box office which is located on Virginia Ave, on the Indianapolis Cultural Trail.

Will call tickets for HI-FI Annex shows can be claimed at the Annex Box Office on St. Patrick Street, across from the church. 

What am I allowed to bring to the show?

PERMITTED ITEMS

  • Clear Tote or Bag – Clear bags made from plastic, vinyl, or PVC not exceeding 14” x 14” (subject to security inspection)
  • Personal Bags – Purses, fanny packs, and handbags no larger than 14” x 14” (subject to security inspection)
  • Small, Handheld Umbrellas
  • To-Go Food from local restaurants including Easy Rider Diner
  • A Warm Heart & Smiles
NON-PERMITTED ITEMS
  • Weapons of any kind – Including firearms (even with a permit), knives, multi-tools
  • Pepper Spray/Mace
  • Fireworks or Flares
  • Outside Beverages or Coolers
  • Oversized Bags – Larger than 12” x 12” (e.g., backpacks, duffle bags, camelbacks, briefcases, luggage)
  • Drugs or Illegal Substances
  • Laser Pointers
  • Glass Containers
  • Smoking or Vaping – Prohibited inside the venue; designated smoking area available outside
  • Pets or Animals – Except for documented service animals
  • Cameras & Photography Gear – No removable lens cameras, flash photography, tripods, monopods, or selfie sticks unless pre-approved
  • Audio or Video Recording Devices – Unless pre-approved by the Event Manager
  • Transportation Gear – No skateboards, hoverboards, rollerblades, bicycles, scooters (bike parking is available outside)
  • Oversized Signs – No signs larger than 11” x 17” or signs attached to sticks
  • Hula Hoops, Spray Paint, Silly String
Thank you for your cooperation and helping us create a safe environment for all guests. We look forward to a great show!

Do you allow smoking?

No. Marion County Smoking Ordinance prohibits smoking inside the venue and within 10 feet of our entrance. We do offer passouts if you need to go outside to puff. This includes cigarettes, cigars, vaping, etc. All are prohibited. If you are caught smoking (anything), you will be asked to leave the venue.

Do you offer ADA, handicap, or special needs parking and seating?

There are 2 handicapped parking spots in the lot located across Prospect St. closest to El Arado Mexican Grill. The box office handles any special needs or ADA seating requests at boxoffice@hifiindy.com

When does the band go on?

Tickets will have the door time listed on your ticket. The first act typically starts one hour after doors open. Headliners at HI-FI are typically on stage at 10pm or 11pm, depending on the start time. Headliners at HI-FI Annex are typically on stage around 7pm or 8pm depending on start time. Keep in mind that set times, as well as opening acts, are subject to change without notice. If you purchased tickets online and accepted to receive future emails, you will receive an email on the day of the event with set times and more information relating to the event.

Do you have free WI-FI?

Yes. HI-FI offers free WI-FI during all shows. Simply select the HI-FI Free WI-FI network and you are all set.

What is your photo policy?

The photo policy for each night is posted at the band’s discretion. This policy can change on a nightly basis. As a general rule we do not allow any professional photography unless pre-approved by the band. For approved photographers, Photos permitted for the first three songs only. No flash. Media and professional photographers can contact marketing@mokbpresents.com to submit a request for photo credentials.

TICKET PURCHASES

Beware of counterfeit tickets. How do I tell if my ticket is valid?

Buyer Beware: Only purchase tickets from authorized outlets. Our official ticketing partners are TIXR and See Tickets, and will be the only tickets accepted at events. We strongly caution against purchasing tickets from third parties and individuals on Craigslist, Facebook and StubHub. It is the buyers responsibility to verify the validity of the tickets. When presented with counterfeit tickets at the gate, our only option is to deny entry. It pains us to do this, after you spent your hard earned money, but it’s our only course of action. In the event a show sells out, you can join the waitlist via the official TIXR link, which will notify you if any tickets become available. When in doubt, you can always reach out to our box office at boxoffice@hifiindy.com.

Can I purchase tickets in person or without fees?

Yes. HI-FI Box Office is located at our main entrance off of Virginia Avenue. The Box Office is open 1 hour prior to the published door time. Additionally, our new (and now primary) box office is located two doors down from HI-FI in Suite 2. This box office is open Monday through Friday 10am – 6pm for fee-free ticket purchases. We accept cash as well as all major credit cards for ticket purchases.

TICKET REFUNDS, CANCELLED & POSTPONED SHOWS

What is your refund policy for postponed shows?

If a show gets postponed, don’t sweat it! We’ll shoot you an email to let you know about the change, and if you’re cool with the new date, no further action is needed on your part. We’ll be working diligently to find a new date for the show, and we’ll keep you updated every step of the way. But if you can’t make it to the rescheduled gig, we’ve got your back. You’ll have a generous 30-day window following the announcement of the new date to request a refund.

For those who paid with cash at our box office, just drop us a line at boxoffice@hifiindy.com for further instructions on processing your refund.

Please bear with us as we explore rescheduling options with the tour. Your patience is much appreciated as we work to present the best possible show experience for you.

What is your refund policy for cancelled shows?

In the unfortunate event of a canceled show, don’t fret! If you purchased your tickets online, your refund will be processed automatically. Just sit tight and allow 3-5 business days for the refund to appear in your bank account.
No need to lift a finger! However, there are a few scenarios where you might need to reach out to our box office:
  • If you paid cash at our box office.
  • If you’ve received a new or different card since your original purchase.
  • If you haven’t seen the refund in your account after 5 business days.

If a show has been rescheduled, will my tickets still be honored?

No worries! If a show you’ve already grabbed tickets for gets rescheduled, your tickets will still be valid for the new date. We’ll shoot you an email to let you know about the change, and if you’re good to go for the new date, no further action is needed on your part.

However, if you can’t make it to the rescheduled gig, we’ve got you covered. You’ll have a generous 30 days from the announcement of the new date to request a refund. Just reach out directly to our box office to kickstart the process.

GENERAL QUESTIONS

I lost something at the show. Who do I contact?

Have you misplaced something during one of our events? Don’t worry, we’re here to help reunite you with your belongings! While we can’t take responsibility for lost or stolen items, we’re committed to assisting you in any way we can.

Found items are securely stored at our Virginia Ave Mercantile & Box Office until they’re claimed. Please note that items lost during late-night events might take until the next morning to reach our lost and found. We know you might be eager to retrieve your belongings (like that phone you’re pinging outside our door at 6am), but our team typically wraps up late-night events and may not be available until later in the morning.

For lost items, please follow the outlined process rather than popping into Easy Rider in the early hours. They’re open early, but our restaurant team is busy during weekends and can’t assist with lost items during busy service hours.

To inquire about lost items, shoot us an email at boxoffice@hifiindy.com. Mercantile hours are Monday through Friday, 10:00 a.m. to 6:00 p.m., and Saturdays from 9am to 5pm

Let’s work together to get your goods back to you as quickly as possible!

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