UPDATED: HI-FI Health Check & Safety Policies
Thank you for your patience and support as we continue to navigate challenges presented by the spread of COVID-19. Please keep in mind we are a small, locally owned business. Our number one priority is to ensure shows play as scheduled and do so in the safest way possible. We gain nothing restricting admission to customers. Please understand that we are simply doing what is being asked to ensure these shows continue to take place. For more detail on specific questions visit our FAQ page.
What Is A Health Check?
When Are Health Checks Required?
What To Do If You Can’t Attend Due To A Health Check
How We Communicate Health ChecksHealth Check requirements are communicated to customers, and potential customers, on a show by show basis via the following methods
- Indicator on show listing on our websites
- Requirements listed on ticketing purchases pages on SeeTickets and Eventbrite
- Detailed requirements posted on official Facebook event listings
- Pre-show emails with “Know Before You go” sent to all advance ticket buyer
- Policy and show update emails sent to all advance ticket buyers /cdn.kicksdigital.com/hifiindy.coml>
Health Check Entrance Procedure
You will be greeted by a member of our team PRIOR to entering the line or accessing the box office. Simply show your proof of compliance (vaccination card and/or negative COVID-19 test result, or mobile entry pass (Bindle, Clear Apple Wallet) and you are on your way. Please do not wait until you are in line to gather your documentation. If you are not ready you will be asked to step aside until you are ready, so we may let other guests through.
Self-administered (aka”at-home”) COVID test results will only be accepted if 1) the test is brought to the venue unopened//cdn.kicksdigital.com/hifiindy.comnused, and you must 2) self-administer the test and await results while in the presence of a HI-FI event staff member. If the test results are Negative, you will be able to enter the show. If the results are Positive, unfortunately you will not be allowed entry into the venue. You can then contact firstname.lastname@example.org for your refund options.
- Bullying of other customers or our staff is not tolerated
- Out of respect to our guests who choose to wear a mask, we will remove anyone from the premises (without refunds) for harassing other guests or making rude/political comments.
- Any individual found to be harassing or arguing with our staff over our safety policies will promptly be removed from the venue.
- Any patron found to be not in compliance will be denied admission and / or removed from the venue without a refund.
- You can check our Frequently Asked Questions page for more information regarding permitted and non-permitted items for shows.
- This is a safe place to watch a show. Leave the nonsense at home. We have a zero tolerance policy.
Customer Liability Waiver
INCLEMENT WEATHER PROCEDURES
TICKET SALES & BOX OFFICE
- Tickets available at HIFIindy.com, HI-FI Box Office on show nights or at HI-FI Annex Box Office/Door (located on St. Patrick Street)
- Box office opens 1 hour before doors on event days. We have discontinued our Friday day time box office hours until further notice.
- Lawn chairs – Permitted in designated areas
- Small Purse / Fanny Pack – subject to security inspection
- To-go food from local restaurants
- (1) factory sealed bottle of water
- A warm heart
- Smiles /cdn.kicksdigital.com/hifiindy.coml>
- No outside beverages
- No weapons of any kind
- No drugs or illegal substances
- No coolers
- No glass
- No smoking or vaping in venue, designated smoking area outside venue
- No backpacks
- No pets
- No opinions on the mask policy
- No bad attitudes /cdn.kicksdigital.com/hifiindy.coml>
LIABILITY WAIVER & DISCLAIMER
All ticket holders, guests and artists agree to enter at their own risk. This disclaimer is present throughout the ticket purchase process as well as posted in several locations inside the venue.
Your health and safety are our top priority. HI-FI & HI-FI Annex will endeavor to comply with state and local orders while following CDC and Indiana Board of Health guidelines on social distancing, face coverings, and capacity. You acknowledge and agree that HI-FI & HI-FI Annex shall not be responsible for any illness to persons of your household, family, social circle or yourself, and any corresponding damage, claim, or expense, of any kind, that you, your family members, your household or social circle may experience or incur in connection with contracting COVID-19 as a result of visiting HI-FI, HI-FI Annex or LO-FI Lounge.
MASK UP! YES, WE ARE STILL WEARING MASKS.
Anyone wearing masks with holes in them, fake beards, “string” masks, masks made from undergarments and all other obvious non-compliant masks will be denied entry.