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HI-FI Health Check & Safety Policies

Thank you for your patience and support as we navigate more challenges around the spread of COVID-19. 

Effective September 1, all artists and fans will be required to comply with our new Health Check guidelines in order to attend shows at our venues. These requirements include proof of COVID vaccination or a negative COVID test that meets our testing criteria outlined below. These new policies apply to all shows at HI-FI, HI-FI Annex and LO-FI Lounge as permitted by law. Some artists may require that these changes be implemented prior to September 1, on a case-by-case basis. These new safety measures will be in addition to our ongoing cleaning and sanitary procedures.

Currently, we are notifying ticketholders via email with information on new Health Check requirements for shows.

All requirements are subject to change at any time. HI-FI reserves the right to remove any customer for not adhering to these rules. By entering the venue, all customers agree to the liability waiver outlined below and agree that they are entering at their own risk.

If these new requirements prevent you from attending the concert, please contact our box office to discuss our options.

We know you will have questions.  We are updating our FAQ page daily, as new questions arise. 

Health Check Guidelines

  • Fans are required to show EITHER:
    (1) Proof of full COVID-19 Vaccination OR
    (2) Negative COVID-19 Test (PCR test within 72 hours or rapid Antigen test within 6 hours)
    ***Antigen tests can not be self-administered at home tests. They must be administered by a health care provider or pharmacy  See our FAQ page for more testing information.

  • Use the Bindle mobile app to provide quick easy entrance to events.

  • Photo ID

  • If you are feeling sick, stay at home

  • Children Under 12: Unvaccinated fans under 12 years of age will be required to provide proof of a negative COVID-19 test that meets the requirements outlined above, prior to entering the venue.

  • Face Coverings Strongly Recommended: Guests are strongly encouraged to wear a face covering when attending shows, regardless of vaccination status.

  • Staff and Crew Safety: All staff and crew members will be required to be fully vaccinated by September 30 in order to work at a show or in our offices. Prior to September 30, any staff member that has not completed a full vaccination will be required to provide a negative test that meets our Health Check guidelines.

Why We Are Doing This

Our industry and artists demand a safe environment to perform. As such, it is our duty to ensure doing our best to ensure the safest possible experience for the artist and our customers. This is the only way that shows are going to continue to happen. We realize this may cause inconveniences for individuals, particularly families with kids under the age of 12 or customers who may not be vaccinated due to medical reasons or religious beliefs. We are hopeful that these changes are temporary and will provide updates when we are able to modify these requirements.

Get The Bindle App & Get Verified

HI-FI, and many other venues across Indiana, are using the Bindle mobile app to verify proof of vaccination and negative test results. Here is how you can get set up to ensure a smooth entrance to your next show. The Bindle app is safe, secure and available free of charge to fans. The setup process takes less than 5 minutes and you can create entry passes for multiple venues across the state.

  1. Download the Bindle app from your mobile app store.
  2. Enter your contact information.
  3. Upload your proof of vaccination or test results.
  4. Create an entry pass – search for HI-FI and/or HI-FI Annex, LO-FI Lounge. Be sure to include the hyphen and exact spelling.
  5. Select our venue and create an entry pass. You will need to create an Entry Pass for each venue you wish to attend.
  6. A screen with a green circle / check mark will appear with your photo and green check mark. You are good to go!

Entrance Procedure

You will be greeted by a member of our team PRIOR to entering the line or accessing the box office. Simply show your Bindle Entry Pass with a green check mark and you are on your way. Please do not wait until you are in line to update your profile. If you are not ready you will be asked to step aside until you are ready, so we may let other guests through.  

Venue Rules 

  1.  Bullying of other customers or our staff is not tolerated
  2.  Out of respect to our guests who choose to wear a mask, we will remove anyone from the premises (without refunds) for harassing other guests or making rude/political comments.
  3.  Any individual found to be harassing or arguing with our staff over our safety policies will promptly be removed from the venue. 
  4.  Any patron found to be not in compliance will be denied admission and / or removed from the venue without a refund.
  5.  You can check our Frequently Asked Questions page for more information regarding permitted and non-permitted items for shows.
  6.  This is a safe place to watch a show.  Leave the nonsense at home. We have a zero tolerance policy. 

Resources 

  •  View our Frequently Asked Questions page for answers to common questions
  •  Find a testing location in Indiana 
  •  Out of respect to our guests who choose to wear a mask, we will remove anyone from the premises (without refunds) for harassing other guests or making rude/political comments.
  •  Any individual found to be harassing or arguing with our staff over our safety policies will promptly be removed from the venue. 
  •  Any patron found to be not in compliance will be denied admission and / or removed from the venue without a refund.
  •  You can check our Frequently Asked Questions page for more information regarding permitted and non-permitted items for shows.
  •  This is a safe place to watch a show.  Leave the nonsense at home. We have a zero tolerance policy. 

Customer Liability Waiver

All ticket holders, guests and artists agree to enter at their own risk. This disclaimer is present throughout the ticket purchase process as well as posted in several locations inside the venue.

Your health and safety are our top priority. HI-FI will endeavor to comply with state and local orders while following CDC and Indiana Board of Health guidelines on social distancing, face coverings, and capacity. 

You acknowledge and agree that HI-FI shall not be responsible for any illness to persons of your household, family, social circle or yourself, and any corresponding damage, claim, or expense, of any kind, that you, your family members, your household or social circle may experience or incur in connection with contracting COVID-19 as a result of visiting HI-FI.

For questions or concerns

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