HI-FI

To ensure a smooth entry to our shows, please purchase tickets only from our authorized ticketing partner, Tixr. As we recently transitioned from See Tickets to Tixr, there are some current shows with tickets available on both platforms, and we will honor valid tickets from either. Please note the emphasis on valid tickets, as we will not accept counterfeit or unauthorized tickets.

Beware of Third-Party Sellers
We strongly caution against buying tickets from third-party sources like Craigslist, Facebook, StubHub, Vivid Seats, or individual sellers. It is the buyer’s responsibility to verify ticket validity, and we cannot guarantee entry with tickets purchased outside of authorized channels. If counterfeit tickets are presented at the gate, our only option is to deny entry—a difficult decision, but necessary to maintain the integrity of our events.

Social Media Scams
We also recommend avoiding social media posts or comments from individuals claiming to have “2 extra tickets and can’t go.” Many scams involve reselling the same ticket to multiple buyers. If you have any concerns about ticket legitimacy, please reach out to our Box Office for guidance.

Permitted Items

• Clear Tote or Bag – Clear bags made from plastic, vinyl, or PVC not exceeding 14” x 14” (subject to security inspection)
• Personal Bags – Purses, fanny packs, and handbags no larger than 14” x 14” (subject to security inspection)
• Small, Handheld Umbrellas
• To-Go Food from local restaurants including Easy Rider Diner
• A Warm Heart & Smiles

Non-Permitted Items

For safety reasons, guests cannot bring the following items into the venue. HI-FI reserves the right to prohibit any item deemed hazardous or disruptive.

• Weapons of any kind – Including firearms (even with a permit), knives, multi-tools
• Pepper Spray/Mace
• Fireworks or Flares
• Outside Beverages or Coolers
• Oversized Bags – Larger than 12” x 12” (e.g., backpacks, duffle bags, camelbacks, briefcases, luggage)
• Drugs or Illegal Substances
• Laser Pointers
• Glass Containers
• Smoking or Vaping – Prohibited inside the venue; designated smoking area available outside
• Pets or Animals – Except for documented service animals
• Cameras & Photography Gear – No removable lens cameras, flash photography, tripods, monopods, or selfie sticks unless pre-approved
• Audio or Video Recording Devices – Unless pre-approved by the Event Manager
• Transportation Gear – No skateboards, hoverboards, rollerblades, bicycles, scooters (bike parking is available outside)
• Oversized Signs – No signs larger than 11” x 17” or signs attached to sticks
• Hula Hoops, Spray Paint, Silly String

Thank you for your cooperation and helping us create a safe environment for all guests. We look forward to a great show!

If a show is postponed, ticket holders will be notified via email, and no action is required if you wish to keep your tickets. HI-FI will work to reschedule the show and will provide updates as soon as they are available. If you are unable to attend the new date, refunds will be offered at the original point of purchase for 30 days after the rescheduled date. If you purchased tickets with cash at the box office, please contact our Box Office for instructions on processing your refund.

In the event of a cancelled show, tickets purchased online will be automatically refunded. Please allow 3-5 business days for the refund to appear in your bank account. No action is required unless you 1.) paid cash at our box office, 2.) have a new or different card than the one originally used, or 3.) do not see the refund after 5 business days. For assistance in these cases, please reach out to our Box Office.